• All Returns
  • We offer a 15-day return policy. All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
  • Items that have been modified, engraved, or resized by a company other than Ella Landon may not be returned.
  • Returns showing signs of wear or damage in any way will not be accepted for return.
  • Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund. 
  • We reserve the right to limit access to the website and/or terminate the account of Returns Abusers.

• Returns to Original Payment
  • Most items can be returned for refund to your original form of payment.
  • All pre-designed styles and Design Your Ring styles may be returned for a full refund back to your original payment method.

How to Return an Order

1. Initiate Your Return
   If your order is eligible, we will email you a FedEx shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days. There are three ways to initiate your return:
   • Online Account: If you placed your order using your online account, log into your account and choose Order History. You can choose which orders and items you would like to return.
   • Order Lookup: If you placed your order as a guest, you can enter your information and choose which items you would like to return.
   • Contact us: Get in touch with us contact@ellalandon.com
2. Prepare Your Return
   • Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $200 will be withheld from your refund.
   • Enclose your jewelry item(s) inside the original jewelry box.
   • Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
   • Place the return packing slip inside the shipping box with the jewelry.
   • Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
   • For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.
3. Ship Your Return
   • Drop it off at your nearest FedEx location. Ella Landon and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
   • Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
   • If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Ella Landon. Ella Landon is not responsible for items lost or damaged during the return shipping process.

Refund Process

1. Receipt and Inspection
   • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
   • Receipt and inspection time may take up to seven (7) business days.

At Ella Landon, we have made it our commitment to sell high-quality jewelry and lab-grown diamonds to our customers. We warrant that all jewelry purchased from our website will be free from manufacturing defects in materials and workmanship at the time of delivery and that the optical properties of the lab grown diamonds.

Our diamonds and jewelry are manufactured to the highest standards and use the highest quality materials. Each item is carefully inspected at our factory and our distribution facility prior to shipment.

We offer a Lifetime Manufacturing Warranty to all our customers, regardless of the price and type of item. The Lifetime Manufacturing Warranty is effective from the date of purchase, only for Ella Landon purchases, and it is non-transferrable.

Although we stand behind our product, we do exclude the following defects from the Lifetime Manufacturing Warranty:

• General wear and tear, scratching, trauma, loss of center stones, product loss, theft, or improper cleaning and storage.
• Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewelry, etc.)
• Precious metals, and especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear might cause them to open up and the stone could be at risk of falling out. This is not considered a manufacturing defect.
• The loss of a stone caused by trauma or damage is not covered under the Lifetime Manufacturing Warranty.

Any third-party repairs or service to your jewelry completed by a company other than Ella Landon, including, but not limited to, ring sizing or other repairs will void your warranty.

Should you have an issue with your purchase due to manufacturing, please email customer service. and we will send you a pre-paid shipping label in order to send your jewelry in to us. Once received, we will inspect the jewelry to determine if damage is covered by our Lifetime Manufacturing Warranty. If it is covered, we will complete the work or, at our discretion, replace the item without charge and ship it back to you. If the damage is not covered by our Lifetime Manufacturing Warranty, we will email you a price quote before the work is performed. If you approve the quote, we will collect payment for the repair and shipping. We will then complete the repair and ship the item back to you using a standard ground shipping method.

We recommend that you insure your jewelry for loss, theft, catastrophic damage, or damage to your center stone. Examples of damage to center stones may include chipping, cracking, or breaking. While diamonds are very durable, they are not indestructible, and normal wear and tear, especially on rings, can cause damage.

Free Ring Resizing